Frequently asked questions

Ordering

  • Can I pay by Invoice or E-Invoice? Yes, you can.
  • How much does shipping cost? Shipping and possible returns are free.

Trial run

  • How long can I try the product? Approximately 2 weeks. If for some reason you need more time, please contact us: info@humantool.fi or tel. +358 10 666 7500

Return

  • How do I return the product? Contact us and we will give you the code needed for the return, this way you can return it via Posti without any costs. info@humantool.fi or tel. 010 666 7500
  • How will my payment be refunded? When the product is returned to us, we will refund the amount paid in the same way as the payment was made.

Saddle chair

  • Which chair is the saddle suitable for? Generally, for all chairs, padded office chairs or even sofas and hard ones, such as wooden chairs. You can put a hard base on soft chairs and a soft felt base on hard chairs.
  • The platform, can it be purchased separately? Yes, you can order it here>>
  • I have back problems, is the product suitable for me? A saddle chair works great for normal minor neck, shoulder or back pain. Movement is medicine and even small movements activate small deep muscles that should support the spine. However, if you suspect more serious problems, we recommend that you find out if the product is suitable for you, e.g. with a health professional. It is worth ordering the product for trial use and trying it in very small batches, e.g. 10 minutes at a time. This way, you listen to your body and no damage can occur.

Back support

  • Is the backrest suitable for all cars? Yes, it is.
  • The spoon-shaped part on my strap is broken, what do I do? Contact us and we'll send it to you in an envelope.
  • I lost my strap, what do I do? You can order a new one here>>

Warranty

  • The product is broken, is it normal and is the warranty valid? Product warranty for 2 years and it covers material and manufacturing defects. If you don't remember when the product was purchased, you can send us a picture. Based on that, we usually see the date of manufacture. Our products are handmade in Finland and are usually very durable. We only use high quality materials.

CONTACT US

Didn't find the answer to your question?

You can contact us: info@humantool.fi or tel. +358 10 666 7500

You can also fill out the following form, we will be happy to respond.